IMPROVING THE QUALITY OF EDUCATIONAL SERVICES THROUGH THE INTRODUCTION OF LEAN PRODUCTION TECHNIQUES IN «BelSU»
The article discusses the essence of the concept of "lean production" which is considered in four aspects: improving the quality of educational services; increasing the level of corporate culture by means of establishing communication interaction between structural divisions; improving productions in structural divisions of the University based on organizational, methodical and information support; systematization of the principles, methods and instruments of lean production in the educational activity on the basis of continuous training of staff of the University. Concrete practical recommendations regarding the implementation of the concept of "Lean University" in "BelSU" Research University include the creation and organization of work of Lean factories processes; organization of workplaces according to the 5S system principle; creation of private offices with advanced interface for students and teachers in the intranet; realization of the principle of "One window" for quick processing and receiving documents; creation of “My BelSU” mobile application; creation of the infocommunication portal "Ideas Exchange".
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