The article substantiates the importance of the existing level of trust in the security of financial technologies, which can act as both a barrier and a point of growth for their use. Some results of an all-Russian survey of citizens and businesses conducted by the Bank of Russia in 2021 to assess the level of confidence in the security of financial technologies and services are considered. The main areas of work of the Bank of Russia aimed at overcoming existing barriers and creating a high level of confidence in the security of financial technologies are outlined. Conclusions are made about the importance of coordinating efforts at the regional level aimed at increasing the cyber literacy of the population. It should be noted that the point of view of the authors of this article may not coincide with the official position of the Central Bank of the Russian Federation.