Svetlana A. Kucheryavenko
Candidate of Economic Sciences, Associate Pro-fessor of the Department of Economics and Management of Pharmacy, Institute of Pharmacy, Chemistry and Biology, Director of the Quality Management Center, Belgorod State National Research University (Belgorod, Russia)
Author's articles:
ANALYSIS OF CONSUMER SATISFACTION OF EDUCATIONAL SERVICES AS A QUALITY MANAGEMENT TOO
In the new competitive conditions, the consumer of educational services acts as an "arbiter" of quality, so ignoring the ...