Anastasia N. Nazarova
Head of the Quality Management System Department, Quality Management Center, Senior Lecturer of the Department of Innovative Econ-omy and Finance, Institute of Economy and Management, Belgorod State National Research University (Belgorod, Russia)
Author's articles:
ANALYSIS OF CONSUMER SATISFACTION OF EDUCATIONAL SERVICES AS A QUALITY MANAGEMENT TOO
In the new competitive conditions, the consumer of educational services acts as an "arbiter" of quality, so ignoring the ...